Do all repairs have the same warranty?
No. Eligibility, duration, covered parts, labour and exclusions can vary by repair. Rely on the warranty wording written on your approved estimate, repair order or invoice for that specific job.
Repair-specific written terms
Know the warranty terms before you approve a repair.
Warranty coverage is not one universal promise. The relevant scope is the wording issued for your vehicle and repair. Confirm it in writing, keep the document, and use it if a related concern appears later.
Before approval
Six details to get in writing
A clear repair order protects both the vehicle owner and the workshop. If a term is important to your decision, it should appear in the written estimate, repair order or invoice rather than being assumed from a webpage.
The exact component and labour covered
The start date, duration and any mileage condition
Parts category and exclusions
Required maintenance or inspection conditions
How to report a concern and what evidence to bring
Any customer-authorised work outside the covered scope
Repair warranty questions
How do I know what is covered?
Ask the team to identify the covered component, labour, start date, duration, mileage condition if any, exclusions and claim process in writing before you approve the repair.
Does the website promise a fixed warranty period?
No. This page does not create a warranty or replace signed job documents. Only the written terms issued for the vehicle and repair are binding.
What should I bring for a warranty query?
Bring the vehicle, invoice or repair-order reference, current mileage, and a clear description of the symptom. The workshop must inspect whether the concern relates to the earlier repair.
Can unrelated faults be included in the same claim?
Not automatically. The team first diagnoses the current fault and compares it with the written scope of the earlier repair before confirming whether it is covered.
Need the terms for a specific repair?
Send the vehicle details and repair question. The team will confirm what can be offered in writing after reviewing the job.
Contact Active AutoSingle physical workshop: 22nd St, Al Quoz Industrial Area 4, Dubai