Garage empanelment verified
Orient Insurance Claim Repairs — Active Auto Dubai
Active Auto's garage empanelment with Orient was confirmed in June 2026. Public listing permission and exact partner wording remain unconfirmed, and every policy, assignment, approved scope, excess, and settlement route must be checked per claim.
Orient Insurance PJSC
Claim Repair Coordination
Step by Step
How Your Orient Insurance PJSC Claim Works
A factual route from claim opening to written repair approval
Report the Accident
Get the required police report and notify Orient Insurance PJSC through the contact route in your policy. Ask the insurer to open a claim reference.
Confirm Workshop Eligibility
Ask Orient Insurance PJSC to confirm that Active Auto is eligible for this exact policy and claim. Network, payment, excess, recovery, and courtesy-car terms can differ by policy.
Assessment and Written Scope
Bring the vehicle to the single Active Auto workshop in Al Quoz. We document the damage and coordinate the repair estimate; insurer-funded work does not start until the approved scope is clear.
Repair and Handover
We complete only the authorised scope, carry out handover checks, and explain any customer-pay, excess, uncovered, or follow-up item before collection.
Scope of Repairs
Repair Capabilities To Discuss With Orient Insurance PJSC
- Collision and accident-damage assessment
- Body panel, bumper, bonnet, and trim repair
- Paint and refinishing work
- Glass and windshield support
- Structural and alignment checks
- Mechanical or electrical accident-damage inspection
- Orient-approved repair-scope coordination for eligible claims
One Physical Workshop
All repair work is carried out at Active Auto's Al Quoz workshop. If the car is unsafe to drive, use the insurer's or a recovery provider's authorised transport route.
Evidence Before Repair
We document the damage and coordinate the estimate with Orient Insurance PJSC where Active Auto is assigned. Repair begins only after the authorised scope is clear.
Garage empanelment verified
Verified empanelment supports claim coordination, not a universal promise that every Orient policy or repair is eligible.
Ready to Get Started?
Confirm The Claim Route Before Repair Starts
Active Auto · 22nd St, Al Quoz Industrial Area 4, Dubai
FAQs
Orient Insurance PJSC Claims — Common Questions
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